Refund policy

SLP Couture Return Policy

We’re confident you’ll love your SLP piece—but if something’s off, we’ve got you.

✨ Returns

• You’ve got 7 days from the day your order is delivered to request a return.

• Items must be unworn, unwashed, and in original condition (a.k.a. no makeup stains, perfume, deodorant, or “I just tried it on for a sec but then wore it out” energy).

• You’ll need your order number and email to start the process.

⚠️ Not Eligible for Returns:

• Final sale, sample sale, or clearance items

• Items returned outside the 7-day window

• Custom pieces (see below 👇)

🧵 Custom Pieces (Made Just for You)

Every custom piece is handmade with your exact vision in mind—down to the fabric, fit, and finish. That means:

• All custom orders are final sale. No returns, exchanges, or refunds.

• We do not accept cancellations after 24 hours of placing your custom order.

• Need a fit tweak? Minor alterations may be available depending on the design—email us and we’ll see what we can do.

Before ordering, we always recommend double-checking your measurements and reaching out with any questions. We’re happy to walk you through it so your custom look comes out chef’s kiss perfect.

💸 Refunds

• Once we receive your return and approve it, we’ll refund you via your original payment method within 5–10 business days.

• Shipping fees are non-refundable.

📦 How to Start a Return

Email us at [your email here] with:

• Your order number

• What you’d like to return

• A quick reason (helps us grow + glow)

We’ll send you return instructions from there.